At Kasabrillo, we want you to love your skincare. If a product does not meet your expectations, this Refund & Return Policy explains how returns, exchanges, and refunds work.
Please read this policy carefully before placing an order. By placing an order, you agree to the terms below.
Return Window
You may return eligible products within 7 days of delivery. The return request must be initiated within this period. Products must be unused, in original packaging, and in resaleable condition.
Eligible Products
- Unopened and unused skincare products in original sealed packaging.
- Products that are defective, damaged in transit, or not as described.
- Wrong items received.
Non-Returnable Items
- Opened, used, or partially consumed products (for hygiene and safety reasons — skincare is a personal care category).
- Products that show signs of use, damage caused by the customer, or missing original packaging/labels.
- Free samples, gifts, or promotional items (unless defective).
- Products marked as final sale or non-returnable at the time of purchase.
How to Initiate a Return
Contact us within 7 days of delivery with your order number and reason for return:
- Email: care@kasabrillo.com
- WhatsApp / Phone: +91 87250 24026
Our team will provide return instructions and, where applicable, a return authorisation. Do not ship products back without prior approval.
Return Shipping
For defective, damaged, or wrong items, return shipping is free and arranged by us. For change-of-mind returns of unopened products (if accepted), the customer is responsible for return shipping costs unless otherwise stated.
Refund Process
Once we receive and inspect the returned product, we will process the refund within 5–7 business days. Refunds are issued to the original payment method. Bank processing times may add additional days. COD orders, if available, will be refunded via bank transfer or store credit as agreed.
Exchanges
We offer exchanges for eligible products subject to stock availability. Contact us to request an exchange. Any price difference will be charged or refunded accordingly.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or full refund at no cost to you.
Cancellations
Orders can be cancelled before they are shipped. Once an order is dispatched, it follows the return process above. Contact us immediately if you need to cancel.
Contact
For any return or refund queries, reach us at care@kasabrillo.com or +91 87250 24026. We aim to respond within 24 hours on business days.