Question 1

Is shipping really free? Koi hidden charge toh nahi?

Accepted Answer

Haan, really free. Pan-India, every order. Checkout pe jo total dikhta hai wahi final hai.

Question 2

Mera order kab tak aayega?

Accepted Answer

Most metro orders 3–5 working days mein pahunch jaate hain, aur baaki areas mein thoda zyada time lag sakta hai (5–8 days). Dispatch hote hi tracking link aapke SMS/email pe aa jaata hai.

Question 3

Order track kaise karun?

Accepted Answer

Site ke footer mein "Track Order" pe jaake apna order details daalo. Ya seedha WhatsApp pe order number bhej do, hum bata denge ki parcel abhi kahan hai.

Question 4

Do you accept Cash on Delivery?

Accepted Answer

Yes, COD is available on most pincodes. That said, prepaid orders get processed a little faster, so if you're in a hurry, prepaid is the better option.

Question 5

Maine galat address daal diya, ab kya karun?

Accepted Answer

Panic mat karo. Order dispatch hone se pehle humein WhatsApp ya care@kasabrillo.com pe bata do, hum address update kar denge. Ek baar courier ke paas chala gaya toh change mushkil ho jaata hai, isliye jaldi message karna.

Question 6

Can I change or cancel my order after placing it?

Accepted Answer

You can cancel or edit it as long as it hasn't been shipped. Message us on WhatsApp with your order number and we'll sort it out. Once it's with the courier, cancellation isn't possible, but you can still refuse or return it as per our return policy.

Question 7

WELCOME20 code kaam nahi kar raha, kya problem hai?

Accepted Answer

Ye code sirf first purchase pe valid hai, aur kuch already-discounted items pe stack nahi hota. Agar aapka pehla order hai aur phir bhi error aa raha hai, toh screenshot WhatsApp pe bhej do, hum check kar lenge.

Question 8

Combos worth it hain ya alag-alag lena better hai?

Accepted Answer

Combos almost always cheaper padte hain. For example, the Essential Trio is ₹699 against ₹1,397 if you buy the three separately. If you're new to the brand, a combo is the easiest way to try a full routine without overspending.

Question 9

What payment methods do you accept?

Accepted Answer

UPI, debit/credit cards, net banking and wallets. Checkout is SSL-encrypted, and we never store your card details.

Question 10

Kya ye products sensitive skin pe chalenge?

Accepted Answer

Our formulas are dermat-tested and barrier-friendly, so most sensitive skin types do fine. But "sensitive" means something different for everyone, so please do a patch test: ek chhoti si layer jawline ya kaan ke peeche lagao, aur 24 hours wait karo. Agar redness ya jalan ho toh use mat karo.

Question 11

Niacinamide serum 10% hai, kya itna strong nahi hai beginners ke liye?

Accepted Answer

It's a fair concern. 10% is a common strength and the formula also has Hyaluronic Acid, Zinc PCA and Panthenol to keep things hydrated and calm. If you're brand new to actives, start by using it every alternate night for the first week and then go daily.

Question 12

Serum ke baad moisturizer lagana zaroori hai?

Accepted Answer

Haan. Serum skin mein actives deliver karta hai aur moisturizer unhe lock karta hai. Even if your skin is oily, a lightweight moisturizer like our Rice Water HydraGlow is enough.

Question 13

Sunscreen white cast chhodta hai kya? Meri skin tone dusky hai.

Accepted Answer

Our SPF 50 PA++++ sunscreen has a lightweight texture and is meant for daily wear. Sunscreens do vary a bit on deeper skin tones depending on how much you apply, so we'd suggest rubbing it in well. If you try it and aren't happy with it, message us and we'll help.

Question 14

Can I use the niacinamide serum and sunscreen together?

Accepted Answer

Yes, and it's a good pairing. Niacinamide goes first in the morning, then moisturizer, then sunscreen last. Both of them actually contain niacinamide, which is fine to layer.

Question 15

Pimple patches kaise use karte hain? Kya pimple fod ke lagana chahiye?

Accepted Answer

Nahi, pimple mat fodo! Face clean aur dry karo, patch seedha active pimple pe chipkao, aur 6–8 ghante ya overnight rehne do. Ye whiteheads aur surface-level pimples pe best kaam karte hain. Deep, painful cysts pe itna asar nahi dikhega.

Question 16

Are your products cruelty-free?

Accepted Answer

Yes. We don't test on animals and we don't work with suppliers that do.

Question 17

Result kitne din mein dikhega?

Accepted Answer

Honestly, skincare overnight magic nahi hai. Hydration aur oiliness mein change 1–2 weeks mein feel hota hai, lekin texture, pores aur glow ke liye kam se kam 4–6 weeks chahiye. Isliye ek hi product ko 3-4 din try karke judge mat karo.

Question 18

Mujhe routine banana hi nahi aata, kahan se start karun?

Accepted Answer

Start simple: Cleanser → Serum → Moisturizer → Sunscreen (morning). Night mein sunscreen skip karo. Agar confusion ho toh WhatsApp pe apni skin type batao, hum suggest kar denge ki kaun sa combo tumhare liye sahi rahega.

Question 19

Agar product suit nahi kiya toh return ya refund milega?

Accepted Answer

If your product arrives damaged, leaking or wrong, we'll replace it or refund you; just send us a photo/video of the unboxing within 48 hours of delivery. For used products, returns depend on the issue, so please talk to us first and we'll find a fair solution.

Question 20

Kasabrillo Myntra pe bhi milta hai, toh website se kyun lun?

Accepted Answer

Same products, but the website usually has the better deal: free shipping, the WELCOME20 code and the full combo range. Myntra is fine if you prefer ordering there, but for offers and direct support, our own site is the better bet.

Question 21

What is Kasabrillo?

Accepted Answer

Kasabrillo is India's Korean & Japanese Beauty (K-Beauty & J-Beauty) skincare brand. We bring authentic Korean and Japanese skincare science — glass skin serums, essence layering, and barrier-focused formulas — to Indian skin and climate conditions.

Question 22

Is Kasabrillo a K-Beauty and J-Beauty brand?

Accepted Answer

Yes. Kasabrillo is India's dedicated K-Beauty & J-Beauty skincare brand. Our products are inspired by Korean and Japanese skincare philosophies — multi-step hydration, skin barrier care, and ingredient-first formulations — crafted for Indian skin tones and humidity levels.

Question 23

What Korean and Japanese skincare products does Kasabrillo offer?

Accepted Answer

Kasabrillo offers Korean and Japanese face serums, glass skin creams, essence toners, barrier repair moisturisers, and K-Beauty & J-Beauty combo kits — all formulated for Indian skin. Shop at kasabrillo.com.

Question 24

Is kasabrillo the same as kasabrilo or kasbrillo?

Accepted Answer

Yes — kasabrilo, kasbrillo, kasa brillo, and kasabrillo are all common spelling variations of the same brand: Kasabrillo. The official name is Kasabrillo (kasabrillo.com).

Question 25

Are Kasabrillo products cruelty-free?

Accepted Answer

Absolutely. Every Kasabrillo product is 100% cruelty-free. We never test on animals and source only from ethical Korean, Japanese, and Indian ingredient suppliers.

Question 26

Where can I buy Kasabrillo Korean and Japanese skincare products?

Accepted Answer

You can shop all Kasabrillo K-Beauty & J-Beauty products exclusively at kasabrillo.com — the official Kasabrillo store. We offer pan-India shipping.

Question 27

How do I contact Kasabrillo?

Accepted Answer

You can reach our team at care@kasabrillo.com. We respond within 24 hours on business days.

Kasabrillo

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Frequently asked questions

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