Information you provide

• Name, email address, phone number, and shipping/billing address when you place an order, create an account, or contact us.
• Order details, payment information (processed securely by our payment partners — we do not store full card details), and any preferences or notes you share.
• Communications with us (email, WhatsApp, phone, or contact form).
• Reviews, testimonials, or content you voluntarily submit.

Information collected automatically

• Device and browser information, IP address, approximate location, and pages visited.
• Usage data such as products viewed, time spent, and referral source.
• Cookies and similar technologies (see Cookie section below).

• To process and fulfil orders, including shipping and customer support.
• To communicate order updates, respond to queries, and provide after-sales service.
• To improve the Site, personalise your experience, and develop better products.
• To send marketing communications (only with your consent, which you may withdraw at any time).
• To prevent fraud, ensure security, and comply with legal obligations.
• To analyse Site performance and improve our offerings.

We use cookies and similar technologies to remember preferences, understand how visitors use the Site, and measure the effectiveness of our communications. Analytics and marketing scripts are loaded only with your consent via the cookie banner. You can manage cookie preferences in your browser settings. Essential cookies required for Site functionality cannot be disabled.

We do not sell your personal information. We may share it only with:

• Trusted service providers (payment processors, shipping partners, email/SMS platforms, analytics providers) who process data on our behalf under confidentiality obligations.
• Legal or regulatory authorities when required by law or to protect our rights.
• Business partners only with your explicit consent (for example, co-branded promotions).

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements. Order-related data is typically retained for the period required under Indian law.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal retention requirements).
• Withdraw consent for marketing or non-essential processing.
• Lodge a complaint with the relevant data protection authority.

To exercise these rights, contact us at care@kasabrillo.com. We will respond within the timelines prescribed under the DPDP Act.

We implement appropriate technical and organisational measures to protect your information, including encryption of data in transit (HTTPS), restricted access, and secure payment processing. No method of transmission over the internet is 100% secure; we encourage you to use strong passwords and keep your account details confidential.

Our products and Site are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us so we can delete it.

Your information is primarily processed in India. If any service provider is located outside India, we ensure appropriate safeguards are in place consistent with applicable law.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent changes. Continued use of the Site after changes constitutes acceptance of the revised policy.

For any privacy-related questions or requests, please contact:

We aim to respond within 24–48 hours on business days.